FAQs
🛍️ Order Processing & Shipping
At Astravine, every order is treated with care — from checkout to delivery.
We work diligently to ensure your shopping experience is smooth, reliable, and stress-free from start to finish.
⏱️ Processing Time
Each order is carefully reviewed, packed, and prepared before shipment.
Please allow 3–5 business days for processing before your order is dispatched.
During high-demand periods, processing may take slightly longer — but rest assured, our team prioritizes speed without compromising quality.
🚚 Estimated Delivery Times
United States Orders:
Shipped via USPS or FedEx, with an estimated delivery window of 15–20 business days after processing.
International Orders:
Shipping times vary by destination. Most international deliveries arrive within 15–30 business days, depending on your region and customs clearance.
⚠️ Delays & Unexpected Events
While we aim to deliver every package on time, certain factors — such as holidays, customs inspections, extreme weather, or global logistics challenges — may occasionally cause delays.
We deeply appreciate your patience and understanding during these rare situations.
🔍 Tracking Your Order
Once your package ships, you’ll receive a confirmation email with your tracking number.
You can monitor your delivery at any time through our [Track Your Order] page.
❌ Changing or Canceling Orders
Need to make an adjustment?
You may cancel or modify your order within 24 hours of purchase, free of charge.
Simply email astravine@gmail.com with the subject line: “Cancel My Order.”
🏡 Address Updates
Entered an incorrect address? Contact us within 24 hours and we’ll gladly fix it before your order ships.
Once dispatched, we’re unable to modify the delivery destination.
📦 Delivery Attempts
Our carriers typically make two delivery attempts.
If both attempts are unsuccessful, the package may be returned to our fulfillment center. Don’t worry — our team will contact you to arrange redelivery.
💔 Damaged or Faulty Items
We take great care in packaging every order.
If your product arrives damaged or defective, please reach out to us at astravine@gmail.com with your order number and a photo of the issue.
We’ll send a replacement immediately, at no additional cost.
💬 Need Assistance?
Our friendly customer support team is here to help.
If you have any questions about your order or delivery, email us anytime at astravine@gmail.com.